Frequently Asked Questions
What is A Maker's Crate?
A Maker's Crate is a monthly DIY box featuring a new art or craft project each month. We own an indy arts/crafts studio in Highland, IL where we host a variety of workshops. A Makers Crate features the best of our studio brought to you in a monthly kit you can enjoy from the safety of home. We have kits for kids (ages 6 - 12) and adults. Please note our kids kits may require parental assistance and supervision.
How often do you bill?
This depends on the package you choose. Our monthly crates are billed monthly on the 15th of the month. If you register after the 20th, you will receive your first box on the next cycle. All boxes are shipped out or are available for free pickup on or around the 27th of the month. You may also opt for our discounted six-month membership plan. If you choose an extended subscription you are obligated to one full billing term before you can cancel.
How much is shipping?
If you live local you may opt to pick up your kit at our studio for free. Otherwise, shipping is a flat rate of $7.50 per box throughout the lower 48 states. At this time we do not offer international shipping. When you check out, you will be asked to choose local pickup or shipping. Please opt for flat rate shipping if you are unable to pick up your kit every month at our shop. Please note even if you opt for pickup, you will still be asked for your mailing address - it's how the system is set up and we can't change it.
How often do you send kits?
We send out a new kit every month that is billed around the 15th of the month. Our current month's cutoff date is the 20th and boxes are shipped or ready for pickup on or around the 27th of the month. If you subscribe after the 20th of the month, your subscription will start the following month. For example, if you start your subscription on October 22nd, your first box will not ship until November 27th.
Can I purchase single kits?
If we have leftover kits we will make them available for one-time purchase while supplies last. These kits will be priced individually at varying amounts. When time allows we will also offer periodic seasonal or other special one-time kits you can purchase.
Can I purchase subscriptions as a gift?
Yes! When you subscribe use your billing information and your recipient's shipping information. If you need assistance, reach out to us via our contact page and we'll be happy to help you.
I'm having trouble with my kit, who do I contact?
We are always happy to help guide you through any project if you are unclear on the instructions or get stuck. We have a Facebook page where you can post questions or ask for guidance. You can also reach us anytime using our contact form and we'll get in touch just as soon as we can.
How do I pause or cancel my subscription?
You can pause or cancel your monthly subscription at any time. Cancel before the 15th of the month if you don't wish to receive a box that month. If you cancel after the 15th you will still receive the current month's box, but won't be billed again the following month. Please note that 6-month subscriptions are not refundable until the first term is over. If you wish to cancel a bi-annual subscription you need to do so before your renewal date.
What is your return policy?
We don't offer returns, but if there is a problem with your kit we will do everything we can to make it right. Contact us right away.